Return and Exchange Policy
At Star of Beirut, we are committed to delivering the highest quality of natural hair extensions to our valued customers. Due to the personal and cosmetic nature of these products, we place the utmost importance on hygiene and safety.
No Returns or Exchanges
Please note that hair extensions cannot be returned or exchanged after they have been received, for the following reasons:
Hygiene and Safety: Once the hair extensions package is opened, we cannot guarantee that it has not been used, which may pose a health risk to other customers.
Customer Protection: We are committed to protecting our clients by avoiding the resale of products that may have been used or contaminated.
Quality Standards: We ensure that every product delivered is brand new and unused.
Important Notes:
Check Before Purchase: We recommend verifying the color, length, and type of product carefully before completing your purchase.
Support and Assistance: Our customer service team is always available to help you choose the most suitable product for your needs.
Important Reminders Upon Delivery:
Please inspect the product upon receiving it. Your acceptance is considered implicit approval of the product.
In case of a manufacturing defect or a mismatch with the specifications, you may refuse the item and return it immediately with the delivery agent.
Shipping costs will be the responsibility of the customer.Our team is always available to support you and answer any questions before your purchase.
Shipping Policy:
We are committed to delivering your orders quickly and securely.
- Delivery Areas:
We currently deliver within Egypt.
- Delivery Time:
Orders are prepared within 1–2 business days, and delivery usually takes 3–5 business days, depending on the customer’s location.
Shipping Fees:
Shipping fees vary depending on the location and order size. The final cost will be displayed at checkout.
- Order Tracking:
Once your order is shipped, a tracking number will be sent via email or SMS.
- Damaged Orders:
If you receive a damaged product, please contact us within 24 hours with clear photos of the issue.
We will arrange a replacement or refund.
Privacy Policy
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data while browsing our website.
Thank you for your understanding and trust in Star of Beirut.